This blog is written by me and seeks to share emerging thought and opinion. A lot of this will not be heavily analysed before posting, as the blog is here to engage others in a discussion and not to necessarily present an answer in the form of a post…
I lead Public Sector in the UK for eGain, but the opinion in this blog is my own, not necessarily eGain’s.
This work is licensed under a Creative Commons Attribution 3.0 Unported License.
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